Increasing ROI and Customer Value

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The Challenge

A global company wanted to implement a value-based pricing model and market data to improve its return on investment & value-add to its customers.

  • increasing-roi

Scope & Objective

  • Transform theoretical models into practical processes and tools for the company’s global sales and analytics teams
  • Assist with global program implementation in six languages

Major Deliverables

  • Complete global requirements gathering
  • Co-creation of a new business processes plan
  • Creation of tools and supports to implement the plan
  • Creation of performance-based job aids; guides and interactive team based games
  • Production, shipping and translation coordination of support materials
  • Facilitate and lead global roll-out and ongoing sustainment efforts

Key Client Benefits

  • Completed implementation to 600 individuals within 4 months
  • Adoption of new processes, tools and reporting systems in line with business goals
  • Improved skills in the company’s training teams and provided a new standard for future training initiatives

Project Length

  • 6 months